UNIVERSAL PRODUCTS LIMITED is committed to providing a quality product and service to our customers at all times.
In order to ensure continual customer satisfaction senior Management have introduced the International Quality Management System ISO 9001: 2008 in the organisation, as a measure of our success..
All staff have received the relevant training to ensure that they can fully comply with the QMS requirements and therefore provide the necessary level of service to our customers.
In undertaking a commitment to ISO 9001:2008, the organisation has also made a commitment to continually improve our service and this will be undertaken through listening to our customers and through the ongoing auditing of our systems and acting on any feasible opportunity that presents itself.
We have set ourselves the following Quality Objectives as our immediate goal and we will review these regularly, but at least annually at our Management Review Meeting:
Meeting customer's requirements on time, in full, all of the time.
Dealing professionally with all customer queries and proactively managing a reduction in the number of customer complaints.
Providing a quality product and quality technical and field support service to all of our customers.
To commit to the invest Company resources to continually improve our Quality Management System.
To commit to increasing and improving our Product Range.
To Create and maintain awareness of our customers’ requirements and to fulfill their expectations of us as a supplier.